Residential Broadband

Residential FAQ

What is included in my monthly charge:

•  Connection to the internet 24 hours a day, 7 days a week

•  ISP (Internet Service Provider) Services

•  Residential connections are intended for residential usage - commercial service is available for business, including home-based, upon request

•  Residential support and service is available Monday through Friday (8AM to 5PM), excluding holidays

* Prices are subject to change without notice.

What happens if I sell my home or move:

In the case of a home sale, Simply Bits will allow any residential service contract to be moved to the new home--a move fee applies. In the case that we cannot provide service to the new home, we will allow the contract to be cancelled. Optionally, the contract may be assigned or transferred to the new homeowner. Contract cancellation upon validation of out-of-area move. Contact Simply Bits for more information.

What if I don't live in Tucson full time?

If your Tucson residence is not a full time residence, you have the option to place your account on Suspend. The following are the main points of the Suspend option:

•  Account must be in good standing and you must have minimum monthly services of $38.90 per month.

•  A Suspend charge of $9.95 per month will apply while in suspend.

•  With a 36-month contract, you can get up to 6 months per year at the reduced rate.

•  When account is suspended, service will be shut down

•  Contracts with an original term of 12 months do not qualify for the Suspend option.

•  When you want to take your account off of Suspend, call Simply Bits and service will be restored within 24 hours. (Please feel free to call us anytime before you need service, we will be happy to schedule your restored service on any day you need)